Return & Refund Policy

1. Return Eligibility

Unless otherwise stated on the product page or required by applicable law, eligible products may be considered for return when the return request is submitted within 30 days of confirmed delivery.

A return is not automatically approved simply because a request is submitted. All return requests are subject to review and must meet the requirements outlined in this policy.

To be eligible for a return, the item must generally:

• Be unused and in its original condition.
• Be in the original packaging, where applicable.
• Include all original accessories, parts, manuals, and included items.
• Not show signs of misuse, damage, alteration, washing, or wear.
• Be accompanied by valid order information or proof of purchase.
• Be returned only after receiving return instructions from Deshaun Avenue.

2. Return Authorization Is Required

Customers must contact us and receive return instructions before sending any product back.

Do not send a return to the address shown on the package, shipping label, or any address provided by a carrier unless our support team has specifically authorized that address for your return.

Unauthorized returns may be refused, returned to the sender, or may experience delays in processing. Deshaun Avenue is not responsible for products sent to an unauthorized return address.

3. Change-of-Mind Returns

We understand that customers may occasionally change their mind after receiving an order. However, returns based solely on preference, personal choice, size preference, color preference, or ordering the wrong item are only accepted when the product is eligible under this policy and the applicable return requirements are satisfied.

Unless otherwise stated on the product page, original shipping charges are non-refundable for customer-initiated returns.

The customer is generally responsible for the cost of return shipping for change-of-mind or customer-error returns.

4. Non-Returnable & Excluded Items

Certain products may not be eligible for return because of their nature, safety, hygiene, customization, or fulfillment requirements.

• Used, opened, washed, or damaged products.
• Products missing original packaging, accessories, or components.
• Personal-care, beauty, hygiene, or similar products that cannot reasonably be resold after opening.
• Products marked as final sale or non-returnable on the product page.
• Customized, personalized, or made-to-order products, unless defective or otherwise required by applicable law.
• Items damaged as a result of misuse, improper installation, neglect, or unauthorized modification.

Product-specific exclusions shown on the product page at the time of purchase will also apply.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible after delivery.

To help us investigate the issue, we may request photographs or videos of the product, packaging, shipping label, and the issue being reported.

Customers should retain the original packaging until the issue has been reviewed and resolved.

6. Wrong Item Received

If you receive an item that is materially different from the item ordered, contact us before returning it.

After reviewing the order and available evidence, we will determine the appropriate resolution, which may include replacement, return authorization, or refund where applicable.

7. Return Shipping

For eligible customer-initiated returns, the customer is generally responsible for return shipping costs unless otherwise stated by Deshaun Avenue or required by applicable law.

We recommend using a shipping service that provides tracking. Deshaun Avenue is not responsible for a return package that is lost or damaged while being shipped back to us by the customer.

If we determine that an item was defective, damaged in transit, or materially incorrect, we will provide appropriate instructions regarding return shipping or another available resolution.

8. Return Inspection

Returned products may be inspected after they are received.

If a returned product does not meet the eligibility requirements, Deshaun Avenue may decline the return or reduce the refund to the extent permitted by applicable law.

Products that have been used, damaged, altered, or returned without required components may not qualify for a full refund.

9. Refunds

Once an approved return has been received and inspected, we will determine the applicable refund amount.

Approved refunds are generally issued to the original payment method. The time it takes for the refund to appear in your account may depend on your payment provider, bank, or card issuer.

Unless otherwise required by applicable law or specifically stated by Deshaun Avenue, original shipping charges are not refundable for customer-initiated returns.

10. Refund Processing

We do not issue refunds solely because a customer has submitted a return request. Refunds for returned merchandise are processed after the return has been received and reviewed.

Once a refund is approved, it may take additional business days for the payment processor or financial institution to post the funds to the customer's account.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing it.

Cancellation requests cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

If an order has already shipped, the customer may need to follow the applicable return process instead of requesting a cancellation.

Nothing in this section limits any cancellation or refund rights that may apply under applicable law.

12. Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to us because the customer provided an incorrect or incomplete address, refused delivery, or otherwise caused the package to be undeliverable, we may deduct applicable shipping, return shipping, or other non-recoverable costs from any refund, to the extent permitted by applicable law.

13. Lost or Marked-as-Delivered Packages

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier where appropriate.

Contact us if the package remains missing. We may request additional information and may work with the carrier or fulfillment provider to investigate the shipment.

A refund or replacement is not automatically guaranteed solely because tracking shows a delivered status.

14. Fraudulent or Abusive Return Activity

Deshaun Avenue reserves the right to investigate return requests that appear inconsistent with the purchase history, product condition, shipping information, or other available order information.

We may decline or limit returns that appear fraudulent, abusive, intentionally misleading, or inconsistent with this policy, to the extent permitted by applicable law.

This does not limit any rights available to customers under applicable consumer-protection laws.

15. Shipping Delays & Order Refunds

Estimated delivery dates are estimates and may be affected by carriers, weather, holidays, fulfillment issues, or other circumstances outside our reasonable control.

If an order cannot be shipped within an applicable promised timeframe, Deshaun Avenue will handle the delay in accordance with applicable requirements, which may include notifying the customer, offering a revised shipment date, obtaining consent to a delay, or providing a refund when required.

16. Policy Changes

Deshaun Avenue may update this Return & Refund Policy from time to time to reflect changes to our products, fulfillment process, business practices, or applicable requirements.

The version of the policy published on this page will apply to purchases subject to its terms, except where a different policy or applicable law provides otherwise.